INTRODUCTION

These terms and conditions are valid for the purchase of the products offered through the internet, through the website https://www.dinamovenezia.it, owned and managed by

Dinamo SNC of Rossi Silvia and Rossi Alessandra

Cannaregio 3201/B

30121 Venice

VAT number: 04162820270

Company registration number: VE-370924

When making a purchase, the customer fully accepts the terms and conditions described herein, simultaneously confirming the electronic transmission of the order, through the shopping cart system, that has read and accepted unconditionally these terms and conditions, also if the order is made by other means of communication: e-mail or telephone.

PRODUCTS

Compared to the photographs, products shipped may vary slightly in terms of colour, shape and size.

For items shipped to EU countries, prices shown are inclusive of VAT (for deliveries to non-EU countries VAT will be deducted at checkout).

PURCHASES AND ORDER ACCEPTANCE

Purchases must be made through the e-commerce tools available on the site dinamovenezia.it

The sales contract stipulated between www.dinamovenezia.it and the Customer must be considered concluded upon receipt by the Customer of the order confirmation, containing simply and clearly, the detail of the items purchased, the total price including expenses of shipping and the selected payment method.

Dinamo Snc does not accept liability for direct or indirect damage deriving from the non-acceptance, even partial, of an order.

PAYMENT METHODS

The payment methods we accept are:

PayPal

Credit card through PayPal

SHIPPING AND DELIVERY TIMES

The shipping costs are charged to the customer and are indicated both by the electronic cart and in the confirmation e-mail that the customer will receive once the order has been sent.

All orders whose payment has been verified and credited, will be shipped within 3 working days by courier.

Dinamo Snc declines any responsibility for delays attributable to the courier or force majeure.

However, Dinamo Snc can be contacted to receive information on the status of the shipment.

WRONG OR DEFECTIVE GOODS

The customer must notify us within 3 working days of delivery if the order received includes incorrect or defective items.

In case of incorrect processing of an order, the customer should inform us by e-mail; we will respond by providing all the necessary data to allow the customer to return the items.

Upon receipt of the package we will immediately ship the correct goods and reimburse the shipping costs that the customer has incurred to return the wrong items. Cash on delivery packages are not collected.

The goods to be returned as new and therefore not used, intact and with the original packaging.

Should the goods arrive damaged, the customer is asked to contact us within 48 hours of delivery. If possible, a photo of the damaged product should be attached.

Any customs duties or taxes are charged to the customer. The company is not responsible for any delays in delivery due to customs problems.

RETURNS POLICY

From the proven delivery date, the Customer will have 14 working days to request the refund of the goods, exercising his right of withdrawal pursuant to Legislative Decree 206/05 SMI and must, within these terms, send us the communication via e-mail to info@dinamovenezia.it

Once we have received the e-mail, we will get in touch with the customer, who will have to return the goods within 10 working days, using a safe and traceable shipment.

The shipment of the returned goods is under the sole responsibility of the Customer.

The products to be refunded must not have been ABSOLUTELY used, they must be intact and complete with all the original parts and packaging.

Once the integrity of the goods has been verified, we will proceed with the refund by bank transfer or, if possible, at the customer’s request, with PayPal.

The refund will be for the full value of the goods; all forwarding and return shipping costs are excluded, and will be charged to the customer.

Should the returned goods show signs of wear, missing parts or defects due to the poor packaging used for the return, we will send notice to the customer who will have 10 working days to agree a return to the sender, with delivery paid for by the customer. If no agreement is made within the indicated deadline, Dinamo Snc will be free from any obligation and will be able to reuse the goods as it sees fit.

UPDATE AND MODIFICATIONS OF THE SALES CONDITIONS

Dinamo Snc reserves the right to modify the terms and conditions as well as all other data, images and information contained on the website, at any time, even without notice.

JURISDICTION

In the case of disputes between Dinamo Snc and the customer, the Venice court will have exclusive jurisdiction.